PRODUCT DESIGN LEADER · STRATEGY · SYSTEMS · AI
Great products are built one decision at a time.
I help teams turn complexity into clear product direction—and build the judgment, alignment, and operating systems needed to ship it.
SELECTED WORK
Strategy made visible.
Stories about framing the right problem, choosing a path through uncertainty, and building the conditions for teams to deliver.
USAA · FINANCIAL WELLNESS
From hackathon signal to a financial decision platform
Reframing a collection of insights as an orchestrated product—then using research, pilots, and decision quality to earn funding and move toward production.
$5M estimated annual pilot benefitPOLYCOM · ENTERPRISE PLATFORM
One product language across a fragmented ecosystem
A mobile-first strategy, a 200+ icon system, and a working cross-device prototype that turned consistency from an aspiration into an executable roadmap.
Cross-device adoption · 200+ iconsUSAA · MESSAGING & MOBILE
Making enterprise messaging feel like one system
Aligning inbox, notification history, communication settings, and delivery teams around a member-centered strategy for relevance, control, and trust.
Shared strategy across native + webPOLYCOM · INVENTION
Designing adaptive multi-screen layouts
Turning complex room configurations into understandable layout rules that protected active speakers, preserved video integrity, and reduced disruptive movement.
Patent-related multi-screen interaction workUSAA · MESSAGING SYSTEMS
Making thousands of emails feel like one system
Auditing a fragmented email ecosystem, organizing messages by member intent, and translating recurring usability problems into a modular, accessible template strategy.
4 message families · one shared evaluation modelMY OPERATING SYSTEM
Design is a series of decisions.
My architecture training taught me to make rationale visible and integrate technical, human, and business constraints into one coherent direction teams can commit to and learn from.